Which of the following should be available to the Service Desk?

Which of the following should be available to the Service Desk?
1. Known Error Data
2. Change Schedules
3. Service Knowledge Management System
4. The output from monitoring tools
A. 1,2 and 3 only
B. 1,2 and4 only
C. 2,3 and 4 only
D. All of the above

Posted in: ITIL

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